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Under the Customer Complaints Handling: Standards and Procedures Regulation, each Distribution Licensee, shall establish a Customer Complaints Units (CCU) within its premises and other locations within its area of operation. The CCU shall be the ffirst point for all customer complaints.

Any customer dissatisfied with the outcome of the handling of his complaint(s) by the Customer Compliants Unit or encounters delay/failure in the handling of such complaints may refer his complaint(s) to the Consumer Forum.

In addition, where the Distribution Licencee and the customer are unable to agree on a resolution to a compliant, either party may refer the compliant to the forum.


The membership of the forum is as follows:

  1. One representative of Industrial Customers to be nominated by the Manufacturers’ Association of Nigeria.
  2. One representative of Commercial Customers to be nominated by the Nigerian Association of Chambers of Commerce, Industry, Mining and Agriculture.
  3. One representative of Household Customers to be nominated by the Consumer Protection Council.
  4. One representative of an NGO based in the Distribution Licensee’s operating area nominated by the commission.
  5. One nominee based in the Distribution Licensee’s operating area who has an electrical engineering background nominated by the commission.

 

Addresses of the NERC Forum offices are indicated below:

 

Abakaliki Forum Office
No. 3 Ezekuna Crescent, Off Nsugbe Street,
Abakaliki, Ebonyi State.
Telephone No: 09037808590 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Abuja Forum Office
No.14, Road 131, Gwarinpa, Abuja Telephone No: 08146862225 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Akwa Forum Office
Plot 80, Aroma Junction Layout, Awka – Onitsha Express, Opposite CBN, Awka, Anambra State. Telephone No: 09037808594 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Benin Forum Office
No. 34, Akpakpava Street, Benin City Telephone No: 09037808592 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Eko Forum Office
No 61 Odunlami Street, Off Marina, Lagos Island Telephone No: 08106807261 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Enugu Forum Office
No. 27 Ogui Road, Enugu, Enugu State. Telephone No: 08146862230 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Gombe Forum Office
Layin Gidan Sarkin Fulani, Before Federal Character Commission GRA / Government Layout GDP/2, Along Ministry of Education Road, Gombe, Gombe State. Telephone No: 08140440079 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ikeja Forum Office
No. 199, Obafemi Awolowo Way Alausa, Ikeja, Lagos. Telephone No: 08106807298 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ibadan Forum Office
Jibowu Street, Opposite Magara Police Station, Iyaganku, G.R.A. Ibadan, Oyo State Telephone No: 08146862252 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Jigawa Forum Office
Olayinka Sule Road, Near Government House, Behind Police Commissioner’s Residence, Dutse GRA, Dutse, Jigawa State Telephone No: 07031704827 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Jos Forum Office
No. 5a Rayfield Road, Jos, Plateau State Telephone No: 09037808597 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Kaduna Forum Office
No.22, Ahmadu Bello Way, Opposite NNDC Building, Kaduna, Kaduna State Telephone No: 08106807299 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Kano Forum Office
No.2, Miller Road, Bompai, Nassarawa G.R.A, Kano, Kano State Telephone No: 08146862222 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Katsina Forum Office
No. 7 Abuja Crescent, Off Hassan Usman Katsina Road, Katsina, Katsina State. Telephone No: 07031704821 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Port-Harcourt Forum Office
Vhelbherg Imperial Hotel, Plot 112 and 112A, Bank Anthony Avenue, Off Ordinance Road, Trans Amadi Industrial Layout, Port Harcourt, Rivers State Telephone No: 08146862223 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Yola Forum Office
No. 5 Nguroje Street, Karewa Extention Jimeta/Yola, Adamawa State Telephone No: 09037808535 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.